13 July, 2011
By Simone D'Amico
Need feedback about your website?
In this post we have researched and reviewed a set of 22 feedback apps divided into three main areas:
- Feedbacks about your website and its services
- Feedback about website design and graphic
- Usability testing feedback
Pricing Table
| Tool | URL | Pricing |
|---|---|---|
| Web Site Feedbacks | ||
| Feedbackify | http://www.feedbackify.com/ | 19$ / month |
| Feedback Roulette | http://feedbackroulette.com/ | Free * |
| Suggestion Box | http://www.suggestionbox.com/ | 49$ / month |
| Kampyle | http://www.kampyle.com | From 99$ / month |
| We Benchmark | http://www.webenchmark.com/ | From 99$ / month |
| User Voice | http://uservoice.com/ | From 15$ / month |
| Betaeasy | http://www.betaeasy.com/ | Free / From 39$ / month |
| Get Satisfaction | http://getsatisfaction.com/ | Free / From 19$ / month |
| Ratepoint | http://www.ratepoint.com/ | 50$ / month |
| Design / Documents Feedbacks | ||
| Concept Feedback | http://www.conceptfeedback.com/ | Free / From 99$ |
| Critique The Site | http://critiquethesite.com/ | Free |
| Please Critique Me | http://pleasecritiqueme.com/ | Free |
| Bounce App | http://www.bounceapp.com/ | Free |
| Five Second Test | http://fivesecondtest.com | Free / From 20$ / month |
| Proof HQ | http://www.proofhq.com/ | From 17$ / month |
| Concept Share | http://www.conceptshare.com/ | Not specified |
| Get Backboard | http://www.getbackboard.com/ | Free |
| Recurse App | http://recurseapp.com/ | From 6$ / month |
| Usability Testing Tools | ||
| User Testint | http://www.usertesting.com/ | 39$ |
| Usabilla | http://usabilla.com/ | Free / From 40$ / month |
| Feedback Army | http://feedbackarmy.com/ | 15$ |
| Userfly | http://userfly.com/ | Free / From 10$ / month |
Web Site Feedbacks
Feedbackify!
Feedbackify is the quickest and easiest way to receive private, real-time feedback from your website visitors. No complicated plans to choose, just unlimited feedback for only 19$ per month.
Link: http://www.feedbackify.com/
Feedback Roulette
Feedback Roulette is a free web-based tool for obtaining user feedback for websites.
The main idea behind Feedback Roulette is an environment that encourages members to provide quality and honest feedback. All the reviews are anonymous, which allows people to say openly what they think. Also there is a powerful system of ratings and reputation which helps to match reviewers with each other.
Link: http://feedbackroulette.com/
Kampyle
Kampyle, a pioneer in feedback analytics, helps businesses to excel in online lead generation, optimize lead capture landing pages, overcome shopping cart abandonment, etc. Similar to online questionnaires or online surveys, Kampyle’s feedback forms enables allow you to listen to the voice of customer and to improve customer satisfaction. Kampyle offers feedback form software for small businesses as well as for enterprises, including enterprise feedback management.
Link: http://www.kampyle.com/
Feedback Metrics
WeBenchmark enables any business regardless of size and budget to measure, benchmark and act on their website effectiveness, increasing their website ROI over time.
Link: http://www.webenchmark.com/
UserVoice
UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
Link: http://uservoice.com
BetaEasy
BetaEasy is equally useful for web sites/applications as well as for classic desktop applications. Service helps you to built your own community of users who will cooperate with you and contribute to your website/software improvement. All feedback is collected in one place, priorities are clearly identified, feedback is turned into improvement. It’s easy to get started:
Link: http://www.betaeasy.com/
Get Satisfaction
Get Satisfaction is a simple way to build online communities that enable productive conversations between companies and their customers. More than 48,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.
Link: http://getsatisfaction.com/
RatePoint
RatePoint was created to enhance the relationship between businesses and consumers. Launched in 2006, RatePoint champions the needs of businesses worldwide by providing them with an easy and affordable way to build successful, lasting customer relationships, manage their online reputation, grow their business and increase consumer confidence.
Link: http://www.ratepoint.com/
SuggestionBox
SuggestionBox.com is the exciting new way to send suggestions and then watch ideas turn into action. The one place where individuals can share ideas with every company, group, organization, and product on the planet. The best part of a free individual membership is that it’s interactive. People can stay in the loop by tracking their ideas, connecting with people, and improving the things around them.
Link: http://www.suggestionbox.com
Design / Documents Feedbacks
Notable
Notable lets you take any webpage screenshot, sketch or wireframe and exchange notes on specific details with your team. You can quickly reply, vote or suggest a better idea. Notable goal is to help you arrive at the best solution in the shortest amount of time.
Link: http://www.notableapp.com/
Concept Feedback
Concept Feedback is a web service that allows you to get quick, actionable feedback on your website from web designers, usability experts, and marketing professionals. You can choose from 2 plans:
- Free: you can submit your design and get feedbacks from community
- Expert: fast, affordable feedback from hand-selected experts in design, usability, copy and strategy
Link: http://www.conceptfeedback.com/
Critique The Site
Critique The Site allows you to gather feedback about a website’s design. Before to write your review you only need to add the website link on left frame and to log in using the common web services as Twitter, Gmail, etc.
Link: http://critiquethesite.com/
Please Critique Me
PleaseCritiqueMe.com was thought up while doing critiques on Twitter.
Their critics promise to:
- Be specific in our likes/dislikes.
- Provide educated reasoning to back up each of our comments.
- Lead into design alternatives if necessary.
- Compare the design to others for reinforcement.
- Be firm and honest but not a jackhole when giving a negative critique.
- If the design is web oriented, we’ll look for basic usability faults throughout the design.
- Look for use or the lack of design elements and principles:contrast, repetition, alignment, proximity, color, unity & balance.
- Respect the designer and their work.
- Don’t get lost in a negative critique. Try to find positives wherever possible.
Link: http://pleasecritiqueme.com
Bounce App
Bounce app simple needs the link (or an image) to review and it grabs a screenshoot in which you can add title and select areas where you can leave comments. When the feedback is completed you can share it via Facebook or Twitter.
Link: http://www.bounceapp.com/
Five Second Test
Fivesecondtest helps you fine tune your landing pages and calls to action by analyzing the most prominent elements of your design. Fivesecondtest requires only three steps:
- Create a new test: Upload a screenshot or mockup, set some questions you want answered and wait for the feedback to roll in.
- Users complete your test Testers have five seconds to view your image and must then answer the questions you have set.
- View your results We collect all of the responses for you, extract the frequent keywords and then present the data with beautiful graphs.
Link: http://fivesecondtest.com/
Online Proofing
Brands, agencies and print service providers use ProofHQ’s online proofing solution to review and approve high volume, time-critical design work. Simplifying workflow and cutting delivery time in half.
Link: http://www.proofhq.com/
Concept Share
ConceptShare® enables creative professionals to get feedback on visual assets with the responsiveness and experience of a desktop application. Simple to use markup tools – pointer, pen, crop, highlighter – allow you and your collaborators to visually review print, web and video assets. Eliminate misinterpretation by showing what you want to communicate. Additional markup tools such as Shapes allow you to drag n’ drop common markup shapes directly on top of assets. The Images tool provides the benefit of pasting a reference image as part of a comment.
Link: http://www.conceptshare.com/
Backboard
Robust, secure, and easy to use, Backboard saves time for teams and management without any IT headaches. Backboard makes it easy to securely collect feedback and approval on documents, presentations, graphics, and websites. Backboard works with all common file formats.
Link: http://www.getbackboard.com/
Recurse
As a designer you understand that presentation is important. Recurse is a simple solution to show clients your spiffy new design. By emulating a website with multiple flat images clients will have a better idea of what the composition will look like ‘in the wild’.
Link: http://recurseapp.com/
Usability Testing Tools
UserTesting
UserTesting.com lets you “look over the shoulder” of people in your target audience while they use your website. UserTesting make it fast, easy, and inexpensive, so you’re more likely to do it.
Link: http://www.usertesting.com
Usabilla
Usabilla helps customers to learn more about their customers. They think that usability research should not only be about data, but about gaining valuable insights. Usabilla offers a fast and simple way to collect visual feedback on webpages, mockups, wireframes, sketches, or any other images.
Link: http://usabilla.com
Feedback Army
Feeback Army allow you to create a usability test for your site in two minutes. Submit questions about your site and receive 10 responses from our reviewers. The cost is $15.
Userfly
userfly.com provides instantaneous web user studies by recording user visits and letting you play them back to see every mouse movement, click, and form interaction. Conducting a user study doesn’t have to be expensive or a logistic nightmare. With userfly.com you can perform simple and cheap user testing with your real users. And it only takes one minute to set up!
Link: http://userfly.com/
